How do you appeal an Uber Eats deactivation?
Open the deactivation notice in the Uber Driver app, tap Request Review, and submit a short, factual explanation with supporting files such as photos, video or documents. Uber says couriers who lose access to the platform or to certain earning opportunities can request an additional review through its Review Center, and that every appeal is evaluated by a real person. Uber says serious safety violations can still lead to losing access altogether, and not every decision is eligible for review. Never open a second account or use someone else's.
How the Review Center works
- Read the notice. Uber says it should explain what happened, why access was removed and what options you have.
- Tap Request Review in the notice or in the Review Center.
- Upload evidence: Uber says you can add video, photos or documents.
- Wait for the decision and answer any follow-up in the app. Keep copies of everything you send.
Uber also says that access may be limited to certain trip types instead of the whole platform, and that low ratings caused by things outside a courier's control do not count against them. It has not published review times or reinstatement rates.
Common causes and what helps
| Reason | What Uber's rules say | Evidence that helps |
|---|---|---|
| Satisfaction rating below the city minimum | Minimums vary by city; falling below can mean losing all or part of access | Order numbers where the low rating was outside your control (restaurant errors, wrong address) |
| Repeated cancellations after accepting | Consistent cancellations can lead to losing access to delivery opportunities | Documents for real emergencies; safety or closed-merchant cancellations should not count |
| "Order not received" reports | Treated as possible fraud when repeated | In-app drop-off photos, timestamps, chat with the customer |
| Identity check or account sharing | Account sharing is not allowed; you must do each delivery yourself | A clear new selfie check and your own documents, if it was a verification error |
| Serious safety incidents | May not be eligible for appeal | Get independent legal advice |
Writing the review request
- Lead with the facts: dates, order numbers, what happened.
- Point to evidence Uber already has (drop-off photos, chat, trip times), then add your own files.
- Keep it short and polite. Avoid blaming customers by name and never post their details.
Example: "My account was deactivated on October 12 for orders reported as not received. For the two orders on October 9 and 10, the in-app drop-off photos show the door numbers, and the chat shows the customer's gate instructions, which I followed. I have attached screenshots of both trip details. I ask that a person review these orders."
If the review is denied
Read your Platform Access Agreement: like most delivery-app contracts it contains a dispute-resolution section, usually with an arbitration provision and a notice process. Some couriers take that route with help from a lawyer or a worker organization. Rules also differ by place; for example, New York City's delivery worker protections and Washington State's driver appeals process apply only to the workers they cover. Couriers sometimes report that an in-person visit to an Uber support location helped with paperwork issues; availability varies.
What never to do
- Do not open a second account or use a friend's or rented account. Uber's guidelines prohibit duplicate accounts and account sharing.
- Do not use GPS spoofing, auto-accept bots or modified apps.
- Do not threaten support agents; your messages are part of the record.
Watch: what actually leads to deactivation
Gridwise walks through Uber's platform agreement and Community Guidelines to explain the difference between a temporary suspension and a permanent deactivation. In the video description Gridwise says declining trips is fine, while high cancellation rates, safety flags and compliance lapses such as an expired license or insurance are what lock accounts. The video speaks to Uber drivers in general, so check the Uber Eats rules in your own app.
13:10
Prevention
Most deactivations couriers describe come back to a few habits: weak proof of delivery, cancelling after accepting, letting someone else use the account and ignoring ID checks. Accept only what you will finish (see which orders to accept), take a clear drop-off photo every time, and watch your rates in the Uber Eats Pro hub (see Uber Eats Pro tiers and rates). Never share a verification code sent to your phone; the same scam pattern is described in the verification code scam.
Frequently asked questions
How do I appeal an Uber Eats deactivation?
Open the deactivation notice in the Uber Driver app, tap Request Review and upload supporting photos, video or documents. Uber says a real person evaluates every appeal.
What is the Uber Review Center?
The section of the Uber Driver app where drivers and couriers who lose access can see why and request an additional review of the decision.
Can you get reactivated on Uber Eats?
Sometimes, especially for disputed reports or rating problems outside your control when you have good evidence. Uber does not publish reinstatement rates, and some serious safety cases are not eligible for appeal.
Can you make a new Uber Eats account after deactivation?
No. Uber's Community Guidelines prohibit duplicate accounts and account sharing, and trying it weakens any path back.
Go deeper. Chapter 9 of the Uber Eats Courier Playbook covers account safety, scams and deactivation appeals in full, with review-request templates by reason. Get the Uber Eats e-book or read chapters 1–2 free.
Related guides
- What are the Uber Eats Pro requirements in 2026?
- How do tips work for Uber Eats couriers in 2026?
- Which Uber Eats orders should you accept?
Sources
- Uber: Fairness in the driver seat (Review Center and human review, April 2026)
- Uber: Community Guidelines (US and Canada)
- NYC DCWP: Delivery workers' rights
- Uber Driver app: deactivation notice, Review Center and Platform Access Agreement (in app)