Ki mesaj shopper Instacart ta dwe voye bay kliyan?
Voye yon ti premye mesaj kou w kòmanse fè makèt la: non w, si kliyan an pito ranplasman oswa ranbousman, epi envite l ajoute atik. Apre sa, voye mesaj sèlman lè sa ede kliyan an: chwa pou atik ki pa disponib ak yon foto, yon avètisman anvan kès la, yon nòt "on my way" (m ap vini), ak yon konfimasyon livrezon ki di ki kote pòt la. Si w anrejistre yo kòm rakousi ranplasman tèks nan telefòn ou, chak mesaj vin pran de segonn pou voye.
1. Kòmanse kòmand lan
"Hi [Name]! My name is [Your name] and I just started shopping your order. If you'd like to add anything, message me here. If an item is out of stock, do you prefer replacements or a refund? Thanks for having me shop for you today!"
(Bonjou [Non]! Mwen rele [Non w] epi m fèk kòmanse fè makèt pou kòmand ou. Si w ta renmen ajoute yon bagay, ekri m isit la. Si yon atik pa disponib, èske w pito ranplasman oswa ranbousman? Mèsi paske w kite m fè makèt pou ou jodi a!)
2. Gwo kòmand ak preferans livrezon
"Hi [Name], this is [Your name], your shopper today. Two quick questions: out-of-stock items, replacements or refunds? And at delivery, front door, garage, or should I hand them to you? Thank you!"
(Bonjou [Non], se [Non w], shopper ou jodi a. De ti kesyon: pou atik ki pa disponib, ranplasman oswa ranbousman? Epi pou livrezon an, devan pòt la, nan garaj la, oswa èske m ta dwe renmèt ou yo nan men w? Mèsi!)
3. Atik ki pa disponib
"Hi [Name]! The [item] is out of stock. I found [A] or [B] (see photo). Would either work, or would you prefer a refund?"
(Bonjou [Non]! [Atik la] pa disponib. Mwen jwenn [A] oswa [B] (gade foto a). Èske youn ladan yo ta mache, oswa ou ta pito yon ranbousman?)
4. W ap pral nan kès la epi kliyan an pa reponn
"I'm heading to the registers now. Since I didn't hear back, I refunded the dietary items and chose the closest match for the rest so you don't go without essentials. Let me know if you need any changes!"
(M ap pral nan kès la kounye a. Kòm m pa t jwenn repons, mwen ranbouse atik rejim yo epi m chwazi sa ki pi sanble pou rès yo pou w pa manke bagay esansyèl. Fè m konnen si w bezwen chanje kichòy!)
5. Sou wout
"I've checked out and I'm heading your way. GPS says about [X] minutes. See you soon!"
(Mwen fin peye nan kès la epi m ap vin jwenn ou. GPS la di anviwon [X] minit. N ap wè talè!)
6. W ap anreta
"Hi [Name], I'm on the way with your order, but there's a major traffic delay. Your cold items are in insulated bags. I expect to be about [X] minutes later than planned. Thank you for your patience!"
(Bonjou [Non], m sou wout ak kòmand ou, men gen yon gwo blokis. Atik frèt ou yo nan sak izotèm. M panse m ap rive anviwon [X] minit pita pase sa ki te prevwa. Mèsi pou pasyans ou!)
7. Kòd baryè a manke
"Hi [Name]! I'm on my way with your groceries. Could you share the gate code so I can get into the complex? Thank you!"
(Bonjou [Non]! M sou wout ak pwovizyon ou yo. Èske w ka ban m kòd baryè a pou m ka antre nan rezidans lan? Mèsi!)
8. Livre
"Your groceries are at door #[unit]. It was a pleasure shopping for you today. Have a great day!"
(Pwovizyon ou yo devan pòt #[apatman]. Se te yon plezi pou m fè makèt pou ou jodi a. Pase yon bon jounen!)
Anrejistre yo kòm rakousi nan telefòn ou
- iPhone: Settings → General → Keyboard → Text Replacement → + (Paramèt → Jeneral → Klavye → Ranplasman tèks). Kole fraz la epi ba l yon rakousi tankou
!ic. - Android (Gboard): Settings → System → Languages & input → Personal dictionary → lang ou → + (Paramèt → Sistèm → Lang ak antre → Diksyonè pèsonèl). Ajoute fraz la ak yon rakousi.
Tape rakousi a nan chat Instacart la epi tout mesaj la ap parèt.
Mesaj pou w evite
- Mande yon tip oswa mande yo ogmante tip la dirèkteman.
- Mande kliyan yo ekri w andeyò aplikasyon an oswa bay nimewo pèsonèl ou.
- Gwo blòk tèks ki long: kliyan yo li sou ekran telefòn yo ki bloke.
Kesyon moun poze souvan
Ki pi bon premye mesaj pou kliyan Instacart?
Yon ti bonjou ak non w, yon kesyon sou ranplasman oswa ranbousman pou atik ki pa disponib, epi yon envitasyon pou yo ajoute nenpòt bagay yo te bliye.
Èske shopper Instacart ta dwe voye mesaj bay kliyan ditou?
Wi, kout. Anpil shopper rapòte yon premye mesaj ak ranplasman ak foto diminye plent epi pwoteje nòt ak tip.
Kijan pou m anrejistre mesaj Instacart kòm rakousi?
Sou iPhone, sèvi ak Settings > General > Keyboard > Text Replacement. Sou Android ak Gboard, sèvi ak Personal dictionary (Diksyonè pèsonèl). Lè w tape rakousi a, tout mesaj la antre.
Èske m ka mande kliyan Instacart yon tip?
Evite sa. Konsantre w sou sèvis ak kominikasyon klè pito; mande dirèkteman ka mennen plent.
Ale pi lwen. Chapit 5 nan gid la gen tout pake mesaj yo, epi pake mesaj kliyan an de lang (anglè/panyòl) vini ak telechajman an. Pran gid konplè a oswa li chapit 1–2 gratis.
Gid ki gen rapò
- Èske w ta dwe ranplase oswa ranbouse atik Instacart ki pa disponib?
- Ki nòt shopper Instacart bezwen?
- Kijan pou w konplete premye batch ou sou Instacart?